- Applicable Card Types:Exclusively for US Ultra Mobile PayGo SIM cards (fully compatible with both the classic purple card and the T-Mobile orange card), used to add wallet balance and renew number retention for the $3/month plan.
- Number Information Confirmation:Direct recharge only requires providing the correct US phone number (10 digits). Once the official direct recharge is successfully credited, the system cannot reverse or withdraw it. Responsibility for entering the wrong number must be borne by the customer.
- No Account Password Required:Supports official direct recharge or self-service redemption with a PIN code. No backend login password, verification code, or sensitive information is required throughout the process.
- No Signal/Expired Troubleshooting:If the number has already been suspended due to long-term non-payment, resulting in no network or no signal, do not use the SMS redemption channel. It is recommended to use the official website backend to load the wallet or have customer service directly submit the payment in the system.
This service is the US Ultra Mobile PayGo $10 official airtime top-up / number retention balance replenishment service. It is designed for users who long-term hold a US physical SIM card, need overseas bank risk-control binding, overseas brokerage accounts, Apple ID verification, and cross-border business. No US local dual-currency credit card or high cross-border foreign exchange fees are required. It supports automatic direct recharge or issuance of an official $10 Recharge PIN code, paying the $3/month base monthly fee on time (including 100 minutes of calls + 100 SMS), enabling low-cost, stable, long-term number retention.
- Full Compatibility with Purple and Orange Cards:Supports Ultra Mobile native purple PayGo cards and Mint/T-Mobile orange converted PayGo cards.
- No Foreign Currency Credit Card Binding Required:No need to bind a Visa/Mastercard international card, eliminating failed charges, expired foreign currency cards, and billing address risk-control issues.
- Supports Official Dual-Channel Redemption:Supports both direct recharge by customer service through the backend and self-service redemption via the web backend or by sending the PIN code by mobile SMS.
- Legitimate, Safe, and Risk-Free:Official first-hand card code channel, eliminating the risks of black-market recharges and liability from unpaid balances, ensuring the long-term stable survival of the US physical number.
Method 1: Official Website Backend Recharge (Recommended when there is no signal or the phone cannot send SMS)
- Log in to the official website personal center:
my.ultramobile.com. - Navigate to "Add-ons" > click "Load PayGo Wallet".
- For the payment method, select "Ultra PayGo Recharge Card".
- Enter the obtained PIN code, click "Check PIN Code" and confirm "Use PIN Code", and the $10 balance will be immediately deposited into the wallet.
Method 2: Convenient Direct Recharge via Mobile SMS (Applicable when the phone has normal signal)
Using the phone with the card inserted and with signal, compose an SMS: RECHARGE+space+PIN code and send it to 6700. After submission, you will receive an official balance credit SMS.
Frequently Asked Questions
Q1: Is this recharge service available for all Ultra Mobile plans, or does it only support PayGo cards?
A: Designed specifically for the Ultra Mobile PayGo plan ($3/month). Whether it's the earlier purple-card PayGo or the later transferred orange-card PayGo, it is fully compatible. If you are using Ultra Mobile's common high-data monthly commercial plans (such as the $15 or $24 tiers), please do not purchase this card directly; you need to contact customer service to verify the corresponding plan recharge channel.
Q2: After recharging $10, how long can a PayGo number be kept active?
A: Without incurring additional overage call or roaming SMS charges, a $10 balance can cover at least 3 months of regular monthly plan deductions (the official base monthly plan is $3/month + taxes). The recharge amount is 100% deposited into the PayGo Wallet, and on each monthly expiration date the system automatically deducts the $3 base rent from it and refreshes the current month's free call and SMS quotas; the balance remains valid long-term and does not reset to zero.
Q3: If a mobile phone card is in a "No Service" or no-signal state while roaming in China, can it still be recharged successfully?
A: You can absolutely top up. If your phone has no signal due to suspension from insufficient balance, it only means you cannot redeem by "sending a text message to 6700"; in this case, simply use the official website backend (my.ultramobile.com) to enter the PIN code to top up, or have customer service arrange a direct top-up through the system backend. Once the top-up is successfully credited and the monthly fee is deducted, turn on Wi-Fi Calling on your phone or wait a moment in an area with roaming signal coverage, and your communication signal will be restored.
Q4: Does top-up require providing my Ultra Mobile account password or login verification code to customer service?
A: Absolutely not necessary. We fully respect and protect the privacy of our customers' personal digital assets. You can choose to directly receive the official $10 card PIN code and redeem it yourself; if you choose customer service-assisted direct top-up, you only need to provide your 10-digit US mobile phone number. We will never ask you for your backend account login password, SMS two-factor authentication code, or credit card binding information.
Q5: After card key delivery or direct top-up is completed, are refunds or exchanges supported?
A: No returns or exchanges are supported. Mobile phone credit recharge PIN codes and direct telecom top-up payments are high-value digital virtual goods. Once the card code is issued and shipped, it is exclusive. Once the carrier system tops up the specified number, it cannot be withdrawn. Unless the card code itself has a quality defect such as being invalid or already used, refunds cannot be requested after sale due to non-card-code quality reasons such as personally entering the wrong number, the number having been permanently deactivated by the carrier, or purchasing the wrong plan. Please carefully verify the number status before placing an order.
