- Compliant goods only: We strictly support the purchase of legal and compliant genuine goods. Proxy purchase of prescription drugs, flammable and explosive dangerous goods, infringing counterfeit branded goods, and prohibited animals and plants is strictly forbidden. Use for cash-out, money laundering, or fake order brushing is strictly prohibited. Non-compliant requests will be refused without exception.
- Transparent and fair fees: Total cost = actual product cost + domestic/international shipping + proxy purchase service fee. Transparent exchange rate settlement is supported in multiple currencies including RMB, USD, EUR, and USDT.
- Responsibility for information verification: Before placing an order, please carefully verify the product link, specifications and model (size/color/version), and shipping address. Any customs duties or customs clearance handling fees that may arise in the overseas cross-border segment shall be borne by the buyer in accordance with the destination country's customs tariff rules.
This service is a one-stop solution for purchasing from Chinese e-commerce platforms, tailored for overseas Chinese, international students, cross-border e-commerce sellers, and global buyers. It fully covers Taobao, Tmall, Xianyu second-hand bargain hunting, 1688 wholesale factory product selection, and Alibaba International. No domestic Alipay or WeChat Pay is required, eliminating foreign card payment restrictions and cross-border order cancellations. We provide proxy ordering and proxy payment, warehouse photo inspection, unpacking and box removal for weight reduction, centralized consolidation, and global international shipping throughout the entire process.
- Full-platform, full-scenario coverage: From everyday goods on Taobao and Tmall, to bargaining and communication for out-of-print second-hand items on Xianyu, to bulk sample procurement from source factories on 1688, everything can be handled with one click.
- Professional warehousing value-added support: We provide a dedicated consolidation transit warehouse with free receiving and storage, high-definition physical photo verification, and smart packing and consolidation for weight reduction, greatly saving on international shipping costs.
- Flexible multi-currency settlement: No cumbersome currency exchange. Settlement is supported via foreign currency credit cards, international wire transfers, and USDT digital assets, ensuring fund security with no risk control issues.
- Multiple high-quality cross-border logistics routes: Deep integration with air express lines, expedited sea freight, postal EMS, and commercial express (DHL/FedEx), precisely covering major countries and regions worldwide.
- Send the product link, specific specifications (color/size/quantity), and destination country/city of the item to be purchased to online customer service.
- Customer service verifies inventory and shipping with the seller, calculates the final total proxy purchase amount, and confirms the quote and settlement currency with the buyer.
- After the buyer completes payment for the goods, customer service immediately arranges compliant ordering and proxy bidding or completes platform proxy payment.
- After the goods arrive at the domestic transit warehouse, unpacking quality inspection, photo verification, and consolidation packing are carried out. After confirmation, international direct shipping is arranged and a full tracking number is provided.
Frequently Asked Questions
Q1: Can I use this service without a Chinese mainland bank card, Alipay, or WeChat Pay?
A: Absolutely. This is precisely the core advantage of our purchasing and payment agency service. We support mainstream overseas payment channels and settlement methods, including major fiat currencies such as USD and EUR, as well as digital assets like USDT (TRC20/ERC20). You can easily purchase quality products from major Chinese e-commerce platforms without opening any domestic financial account.
Q2: Can you help with proxy purchasing and price negotiation for personal second-hand items on the Xianyu platform and 1688 wholesale orders?
A: We can handle both. For second-hand items on Xianyu, customer service can contact the seller on your behalf to confirm the actual condition, take detailed videos, and help negotiate a reasonable price; for 1688 wholesale orders, we can assist in communicating with the factory regarding minimum order quantity (MOQ), custom sampling, mixed-batch rules, and invoicing matters. However, because Xianyu is a personal trading platform, before placing an order, buyers need to fully confirm the item's condition and the no-return, no-exchange terms.
Q3: After the goods arrive at the domestic warehouse, do you provide inspection, photography, and consolidation weight reduction services?
A: We provide a full range of warehousing value-added services. After packages are received into the warehouse, we conduct an appearance inspection and provide high-definition photos of the actual items; if you have purchased multiple packages from different stores, we offer free temporary storage, centralized removal of excess outer packaging cartons (to reduce dimensional and actual weight), and bubble wrap reinforcement and consolidation services, helping you minimize volume and reduce international logistics shipping costs to the greatest extent possible.
Q4: Which countries are supported for international forwarding? How are shipping time and customs duties and taxes calculated?
A: Service coverage includes the United States, Canada, the United Kingdom, European Union countries, Australia, Japan, South Korea, Singapore, and most of Southeast Asia. Air freight dedicated line transit time is usually 5-10 business days, while sea/rail freight transit time is usually 20-35 days. We provide tax-inclusive double-clearance dedicated lines (for specific countries) or commercial express channels. The specific tax rules and channels are matched according to the product category and the destination country's customs policies.
Q5: If a domestic seller sends the wrong item, the product has quality defects, or the seller is out of stock, how are refunds and returns handled?
A: During the domestic warehouse inspection stage, if we find that the seller sent the wrong size or color, or that the item is damaged or has obvious defects, we will notify the buyer immediately and seamlessly assist in initiating a platform refund or return/exchange process within China; if the seller is out of stock and cancels the order, the full item principal will be refunded to the buyer via the original payment method. However, if the goods have already left the country and entered international shipping, returns or exchanges require the buyer to bear the high cross-border two-way shipping costs, so please be sure to confirm everything properly during the domestic inspection stage.
